Refund policy

Our return policy is 7 days, you have 7 days after receiving your item to request a return.

Please read below before sending items back as we will not be responsible for the cost of return shipping for ineligible items. 

To be eligible for a return the item must be in the same condition you received it, unworn and unused, with original tags still attached, and in the original packaging. You will also need the proof of purchase.

Items in the Sale category will not be eligible to be refunded or exchanged. 

Please refer to all sizing charts before purchasing especially on SALE items. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Starting a Return:
To start a return you can contact us at Maisiemayboutique@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fee
If you are returning your item for any reason other than a defect or a mistake on our part, there will be a restocking fee to cover shipping & materials. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at maisiemayboutique@gmail.com